erek62Frequently Asked Questions
Users new to erek62 often have questions about account setup, payment methods, game rules, security, and how our platform operates. These questions span several topics: how to register and verify your identity, how deposits and withdrawals work with DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers, what game categories we offer (football, live-dealer tables, slots, esports), and how we protect your account and personal information. This FAQ addresses the most common inquiries we receive.
This page resolves straightforward questions about erek62 processes, eligibility, and service details. Our answers are drawn from our terms, policies, and standard practice. If your question concerns account recovery, payment disputes, or other matters requiring verification of your account history, please contact our support team directly—they have access to your account data and can investigate specific cases.
Read this FAQ first when you have a general question about how erek62 works. For legal or policy matters, refer to our Terms & Conditions, Privacy Policy, and Legal Notice. For real-time account support, live chat and email are available through our support channels. If you do not find your answer here, our support team responds to inquiries in English and local languages.
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment
- Games and featuresfootball betting, live-dealer tables, slots, esports markets, loyalty tier programme
- Security and privacyaccount protection, personal information handling, support availability
The answers below cover common questions about account opening, payments, games, and account security on erek62. Each answer is written in plain language and includes concrete details about our service. If your question is urgent or concerns your specific account, contact our support team.
Account and registration
Opening an account on erek62 involves four steps. First, visit our website and complete the registration form with your username, email, mobile number, and password. Second, verify your email and mobile number using the codes we send. Third, submit identity and address documents (KTP, passport, or driver's licence, plus a recent utility bill or bank statement) for KYC verification. Our compliance team reviews your documents within 2–4 hours during business days. Fourth, once verified, you can deposit funds and access all games. Users in Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta can complete this process fully online.
Opening an account on erek62 involves four steps. First, visit our website and complete the registration form with your username, email, mobile number, and password. Second, verify your email and mobile number using the codes we send. Third, submit identity and address documents (KTP, passport, or driver's licence, plus a recent utility bill or bank statement) for KYC verification. Our compliance team reviews your documents within 2–4 hours during business days. Fourth, once verified, you can deposit funds and access all games. Users in Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta can complete this process fully online.
We require two documents for KYC verification. The first is a government-issued identity document: KTP (Indonesian national ID), passport, or driver's licence. The second is proof of address issued within the past three months: utility bill (water, electric, gas), recent bank statement, or government letter. We accept colour photographs or scans of both documents. Documents must be clear, legible, and show all required details (your full name, identity number, and address). Upload these documents via your account dashboard. Our compliance team verifies them within 2–4 business hours.
We require two documents for KYC verification. The first is a government-issued identity document: KTP (Indonesian national ID), passport, or driver's licence. The second is proof of address issued within the past three months: utility bill (water, electric, gas), recent bank statement, or government letter. We accept colour photographs or scans of both documents. Documents must be clear, legible, and show all required details (your full name, identity number, and address). Upload these documents via your account dashboard. Our compliance team verifies them within 2–4 business hours.
If you forget your password, click the "Forgot password?" link on the login page. Enter your username or email address. We send a password-reset link to your registered email. Click the link and set a new password. The reset link is valid for one hour. If you do not receive the email, check your spam folder or wait a few minutes and try again. If the link has expired, repeat the process. If you cannot access your registered email, contact our support team with proof of identity. We can help you regain account access.
If you forget your password, click the "Forgot password?" link on the login page. Enter your username or email address. We send a password-reset link to your registered email. Click the link and set a new password. The reset link is valid for one hour. If you do not receive the email, check your spam folder or wait a few minutes and try again. If the link has expired, repeat the process. If you cannot access your registered email, contact our support team with proof of identity. We can help you regain account access.
Payments and transactions
erek62 supports deposits across a broad range to suit different budgets. Minimum and maximum deposit amounts depend on your chosen payment method. E-wallet deposits via DANA, e-wallet, mobile banking, local payment, and online payment typically range from a few thousand rupiah to millions. Bank transfers via e-wallet, mobile banking, local payment, and online payment virtual accounts have similar ranges. e-wallet transfers also support multiple amount tiers. Check the deposit page in your account to see exact ranges for each method. We do not charge deposit fees; your bank or e-wallet provider may apply standard transaction costs. Deposits settle within seconds for e-wallets and within one hour for bank transfers.
erek62 supports deposits across a broad range to suit different budgets. Minimum and maximum deposit amounts depend on your chosen payment method. E-wallet deposits via DANA, e-wallet, mobile banking, local payment, and online payment typically range from a few thousand rupiah to millions. Bank transfers via e-wallet, mobile banking, local payment, and online payment virtual accounts have similar ranges. e-wallet transfers also support multiple amount tiers. Check the deposit page in your account to see exact ranges for each method. We do not charge deposit fees; your bank or e-wallet provider may apply standard transaction costs. Deposits settle within seconds for e-wallets and within one hour for bank transfers.
If a deposit does not complete, the funds are returned to your original payment method within 3–5 business days. You will see a notification in your account transaction history explaining the failure reason (insufficient balance, network error, etc.). If the refund does not arrive after five days, contact our support team with your transaction reference number and screenshot. For bank transfers, include the transfer confirmation from your bank. For e-wallet deposits, include your e-wallet transaction ID. Our team investigates with the payment processor and follows up if funds are still missing. Withdrawals that fail are held pending resolution; we contact you with details and next steps.
If a deposit does not complete, the funds are returned to your original payment method within 3–5 business days. You will see a notification in your account transaction history explaining the failure reason (insufficient balance, network error, etc.). If the refund does not arrive after five days, contact our support team with your transaction reference number and screenshot. For bank transfers, include the transfer confirmation from your bank. For e-wallet deposits, include your e-wallet transaction ID. Our team investigates with the payment processor and follows up if funds are still missing. Withdrawals that fail are held pending resolution; we contact you with details and next steps.
Withdrawal timelines vary by payment method. E-wallet withdrawals to mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment typically arrive within subject to verification. Bank transfers to online payment, e-wallet, mobile banking, and local payment accounts settle within one to two hours during business days. On weekends and public holidays (Idul Fitri, Idul Adha, Imlek, Nyepi), processing may take longer. Your withdrawal request must be verified first (we check your account activity and documents). If verification is needed, we contact you. Once verified, your withdrawal is processed automatically. You can track the status in your account transaction history. If a withdrawal does not arrive within the stated timeframe, contact support with your withdrawal reference number.
Withdrawal timelines vary by payment method. E-wallet withdrawals to mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment typically arrive within subject to verification. Bank transfers to online payment, e-wallet, mobile banking, and local payment accounts settle within one to two hours during business days. On weekends and public holidays (Idul Fitri, Idul Adha, Imlek, Nyepi), processing may take longer. Your withdrawal request must be verified first (we check your account activity and documents). If verification is needed, we contact you. Once verified, your withdrawal is processed automatically. You can track the status in your account transaction history. If a withdrawal does not arrive within the stated timeframe, contact support with your withdrawal reference number.
Games and features
erek62 offers four main game categories. Football and sports markets cover Liga 1, Piala Indonesia, Champions League, Premier League, MotoGP, and badminton. Live-dealer tables include blackjack, roulette, baccarat, and Dragon Tiger with real dealers and multi-camera studios. Slot games feature Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Esports markets cover Mobile Legends, Free Fire, and PUBG Mobile tournaments. Each category has game rules, market types, and settlement procedures available within the game interface. New games are added regularly. Visit the Tournament Mode or Dream Number sections to explore current offerings.
erek62 offers four main game categories. Football and sports markets cover Liga 1, Piala Indonesia, Champions League, Premier League, MotoGP, and badminton. Live-dealer tables include blackjack, roulette, baccarat, and Dragon Tiger with real dealers and multi-camera studios. Slot games feature Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Esports markets cover Mobile Legends, Free Fire, and PUBG Mobile tournaments. Each category has game rules, market types, and settlement procedures available within the game interface. New games are added regularly. Visit the Tournament Mode or Dream Number sections to explore current offerings.
Our loyalty tier programme rewards active players with points and perks. You earn points on every deposit and game session. Points accumulate toward tier levels, and reaching each level unlocks benefits such as higher withdrawal limits, priority support, and bonus rewards. Your tier resets periodically, so consistent play maintains your status. Tier details and point balances are visible in your account dashboard. As you move through tiers, your benefits grow. New members start at the base tier. We announce tier-specific promotions seasonally (especially during Idul Fitri and Idul Adha). Your tier level is visible on your account profile.
Our loyalty tier programme rewards active players with points and perks. You earn points on every deposit and game session. Points accumulate toward tier levels, and reaching each level unlocks benefits such as higher withdrawal limits, priority support, and bonus rewards. Your tier resets periodically, so consistent play maintains your status. Tier details and point balances are visible in your account dashboard. As you move through tiers, your benefits grow. New members start at the base tier. We announce tier-specific promotions seasonally (especially during Idul Fitri and Idul Adha). Your tier level is visible on your account profile.
All past game results and transaction history are stored in your Result Archive, accessible from your account dashboard. The Result Archive displays every deposit, withdrawal, game outcome, and settlement with timestamps. You can filter by date range, game type, or transaction status. Results are permanent and auditable by you at any time. Football markets show final scores and odds settled; live-dealer tables show hand results and dealer actions; slot games show spin outcomes and payouts. Download your transaction history as a PDF for record-keeping. If you notice a discrepancy in a result, contact our support team with the game reference number and date.
All past game results and transaction history are stored in your Result Archive, accessible from your account dashboard. The Result Archive displays every deposit, withdrawal, game outcome, and settlement with timestamps. You can filter by date range, game type, or transaction status. Results are permanent and auditable by you at any time. Football markets show final scores and odds settled; live-dealer tables show hand results and dealer actions; slot games show spin outcomes and payouts. Download your transaction history as a PDF for record-keeping. If you notice a discrepancy in a result, contact our support team with the game reference number and date.
Security and privacy
We protect your personal information using industry-standard encryption (SSL/TLS), secure databases, and restricted staff access. Your identity documents, address, payment details, and transaction history are stored in encrypted systems. We do not share your data with third parties except where required by law (financial regulators, law enforcement) or as necessary for payment processing. We retain your data in accordance with our Privacy Policy and applicable data-protection regulations. You have the right to request access to, correction of, or deletion of your data under local law. Submit such requests to our support team. For detailed information about our data handling practices, read our full Privacy Policy.
We protect your personal information using industry-standard encryption (SSL/TLS), secure databases, and restricted staff access. Your identity documents, address, payment details, and transaction history are stored in encrypted systems. We do not share your data with third parties except where required by law (financial regulators, law enforcement) or as necessary for payment processing. We retain your data in accordance with our Privacy Policy and applicable data-protection regulations. You have the right to request access to, correction of, or deletion of your data under local law. Submit such requests to our support team. For detailed information about our data handling practices, read our full Privacy Policy.
Our support team handles inquiries in English and local languages. We offer live chat during business hours (typically 9 AM to 9 PM, seven days a week), email support around the clock, and phone support during daytime hours. If you contact us in English or Indonesian, we respond in the language you use. Response times for live chat are typically immediate; email responses arrive within 2–4 hours during business days. For non-urgent inquiries, email is recommended so your request and our response are documented. All support staff have access to account tools and can assist with deposits, withdrawals, game rules, account recovery, and jurisdictional questions.
Our support team handles inquiries in English and local languages. We offer live chat during business hours (typically 9 AM to 9 PM, seven days a week), email support around the clock, and phone support during daytime hours. If you contact us in English or Indonesian, we respond in the language you use. Response times for live chat are typically immediate; email responses arrive within 2–4 hours during business days. For non-urgent inquiries, email is recommended so your request and our response are documented. All support staff have access to account tools and can assist with deposits, withdrawals, game rules, account recovery, and jurisdictional questions.
Our jurisdiction notice explains that erek62 services are available only where local law permits online gaming. We are not licensed in any specific country; instead, we operate in regions where the legal environment permits our service. We verify your location during account creation and ongoing monitoring using geolocation, address documents, and payment method location data. If we detect that you are accessing erek62 from a jurisdiction where our services are prohibited, we deny account creation or close your account. This is a legal compliance requirement, not a judgment. Read our full Legal Notice for details about which regions we support, how we verify location, and what happens if your account is closed due to jurisdiction restrictions.
Our jurisdiction notice explains that erek62 services are available only where local law permits online gaming. We are not licensed in any specific country; instead, we operate in regions where the legal environment permits our service. We verify your location during account creation and ongoing monitoring using geolocation, address documents, and payment method location data. If we detect that you are accessing erek62 from a jurisdiction where our services are prohibited, we deny account creation or close your account. This is a legal compliance requirement, not a judgment. Read our full Legal Notice for details about which regions we support, how we verify location, and what happens if your account is closed due to jurisdiction restrictions.